At PatentAssist.ai, we are dedicated to providing high-quality service and support to our customers. We value your trust in selecting our software for your business needs. Our refund policy is structured to ensure clarity and satisfaction with your purchase decisions.
Please note that all monthly subscriptions are non-refundable. We encourage our customers to evaluate their needs carefully before purchasing a monthly subscription.
For annual subscriptions, we offer a refund if you decide to cancel your subscription within the first 45 days of purchase. In case of any refunds approved, the amount will be credited back to the original payment account within 4-7 business days. To process a cancellation and receive a refund, you must inform us at least 45 days prior to the subscription end date. This allows us to accommodate your request effectively and ensures that you are not charged for an additional year. So if you cancel before 15th of current month, you be charged for this month and next month but not after. You will recieve the balance for the year via decided channels.
At PatentAssist.ai, we do not have automatic renewals for any of our subscription plans. Customers are required to manually renew their subscriptions, whether monthly or annually. This policy ensures that you have full control over your subscription decisions and are not automatically billed for any service.
To cancel your annual subscription and request a refund, please contact our customer support team within the specified 45-day period. Provide your account details and the reason for cancellation so we can process your request promptly. In case of any refunds approved, the amount will be credited back to the original payment account within 4-7 business days.
Please be aware that no refunds will be issued under any circumstances if your account is terminated, suspended, or blocked due to violations of our Terms of Service, including but not limited to activities such as phishing, impersonation, fraud, or any illegal activities.
For any questions or assistance regarding our refund policy or other inquiries, please contact our support team at [email protected].
We appreciate your business and are committed to supporting your needs with PatentAssist.ai. Thank you for choosing us as your service provider.